Mikes Man and Van accessibility commitment

Mikes Man and Van is committed to making our services and online information accessible to as many people as possible, including those in the accessible Mikes Man and Van area. This accessibility statement explains our approach, outlines standards we follow and describes available features. We aim to meet WCAG 2.1 AA compliance and to provide an inclusive experience for customers, carers and partners.

We design for assistive technologies and support common screen readers and keyboard navigation across our pages and booking flows. Our team tests for compatibility with popular screen readers and ensures that interactive controls are reachable via keyboard-only operation. Where appropriate, we use semantic HTML, ARIA attributes and clear focus indicators so people using keyboard navigation or screen-reader support can interact reliably with our content.

We recognise that people access information in different ways throughout the Mikes Man & Van service area. Our web content strives to use clear language, consistent headings, and meaningful link text. We provide sufficient color contrast and avoid conveying information by color alone. Alternative text is provided for images where it contributes to understanding; decorative images are marked to be ignored by assistive technology.

We test against WCAG 2.1 AA success criteria and periodically review pages and features. Automated tools help identify issues and manual checks ensure keyboard focus order, form labels and live region announcements work as intended. Where dynamic updates occur, we apply appropriate ARIA roles and properties so screen readers receive timely information. We also assess compatibility with common browser zoom levels and text resizing without loss of content or functionality.

How we meet accessibility standards

Key measures we implement include:

• Standards: Targeting WCAG 2.1 AA compliance across core user journeys.
• Screen-reader support: Semantic structure, ARIA where needed, and meaningful alt text to aid spoken navigation.
• Keyboard navigation: All interactive elements are operable by keyboard and include visible focus styles.
• Perceivable content: Text alternatives for non-text content, captions for video where required, and adequate color contrast.
• Robustness: Use of standard HTML and progressive enhancement so content remains available across assistive technologies.

We conduct regular audits and involve users with accessibility needs in testing cycles to help prioritise improvements. Our accessibility work covers the whole region served by Mikes Van and Man operations, focusing on online booking, help information and service notices so everyone in the area can plan their move with confidence.

If you encounter difficulty using our content or need information in an alternative format, please contact us through the accessibility request channels listed on our site so we can assist you. We record and track accessibility requests and aim to respond promptly. Where a quick fix is not possible, we will provide a reasonable alternative and an estimated timeframe for remediation.

Continuous improvement: Accessibility is an ongoing commitment. We monitor changes to technology and standards and adapt our site and services accordingly. We welcome reports of barriers and use that feedback to improve future releases and the overall experience across Mikes Man and Van offerings in the accessible Mikes Man and Van area.

Thank you for taking the time to review our accessibility statement. We remain dedicated to inclusion and will continue to update this statement as we make progress toward full accessibility.